Our Guest Safety Procedure – Please Read

Events, News, Chester, Our People

30th Jun 2020

We are excited to welcome you back to The Coach House Inn! We are opening again not just for food, but for drinks (with a substantial meal) and overnight guests too. Operations will, however, be inevitably different as we aim to reduce as much risk as possible in a post lockdown world.

To help us all settle into our new tier 2, please familiarise yourself with our safety procedure below:

  • As of the 24th September, you must now wear a face-covering in our restaurant and bar, except when seated to eat and drink.
  • Table bookings are now required. If you do not have a booking, we will try to find you a table where possible, but we cannot guarantee availability. Guests dining inside must be from the same household, or dining as part of a working lunch and all tables (both inside and outside) will be restricted to a max of 6 people.
  • On arrival please wait at the sign at the entrance to be seated. If there is a queue, please stay a safe distance apart.
  • New government guidelines require us to take your personal information upon arrival. Please use the QR codes available to fill in our track and trace form. If you would prefer a paper copy of this form, please ask a member of staff. Information collected includes your name, address, and phone number. Rest assured all data will be handled confidentially in accordance with our GDPR policy.
  • We will have a hand sanitiser station set up at the entrance and outside the toilets, please use upon arrival.
  • Once seated at your table, please try and remain seated, only moving around the building to use the restroom or to get fresh air outside.
  • When paying please use card payment where possible.
  • Please respect our staff and be patient. We now have a completely new, safer way of working and so there is undoubtedly going to be a learning curve for everyone involved. We are here to ensure you have a safe and enjoyable experience so please bear with us!
  • Please be aware that with government guidance if you are sitting outside and the weather changes, (as we know British weather can do,) we will try to get you a table inside where possible, but we simply cannot open up additional seating when at capacity. We are also unable to have customers standing for drinks inside without a table.
  • From the 2nd December all drinks must be served with a ‘substantial meal’.

We can’t wait to welcome you back. Please make sure you book your table below today, to avoid disappointment!